Refund policy

Return & Refund Policy

At Ditzys Pixels & Petals, we take pride in creating high-quality digital products and thoughtfully designed creations for our customers.

Digital Products

Due to the nature of digital downloads, all sales are final, and we do not accept returns, exchanges, or cancellations once the purchase has been completed.

Please be sure to read each product description carefully before purchasing.

If you experience any issues with your download, such as missing files, corrupted files, or trouble accessing your purchase, please contact us, and we will gladly help resolve the issue as quickly as possible.

Physical Products (if applicable)

For eligible physical products, returns or exchanges may be requested within 14 days of delivery.

To qualify:

Item must be unused and in original condition
Buyer is responsible for return shipping unless the item arrived damaged or incorrect

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery with photos of the issue so we can make it right.